IT Management Client Portal
CloudPros’ Client Portal gives your organization immediate access to an administrative dashboard which puts your organization in the driver’s seat when it comes to managing its IT systems.
Simplify IT systems management.
Our client portal gives your organization 24/7 access to vital information about its services with CloudPros and its IT environment. Through the Client Portal your organization has access to upcoming scheduled support, Client Services Reports, network diagrams, proposals and more. Also available are financial data such as billing statements, past and current invoices, and payment histories. Click to contact us.
Communicate with your entire IT support team at once.
While your organization can always contact CloudPros by phone, the Client Portal provides a uniquely flexible interactive communication center. The Client Portal makes it simple to communicate with your organization’s entire account team. Simply enter a request and rest assured that the right team member will receive it and reply so that everyone can view the response. With the Client Portal, once your organization enters a request, it can easily track the status from initial inquiry to final resolution.
Learn about IT technologies and concerns that matter to your organization.
Through the Client Portal your organization can access timely white papers, articles, and discussions which address technologies that may affect it. We also post educational webinars on a variety of topics. Our educational resources separate practical applications of technologies from techno hype so your organization can make informed choices regarding your its IT systems.
IT Help Desk Support
When one of your organization’s IT users has a question or needs help with a program or IT device, they should have immediate access to technical support no matter the time of day.
IT support should always be available when you need it.
CloudPros Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. Any time anyone in your organization needs IT help of any kind, they can call our Help Desk and speak with a qualified CloudPros engineer.
Get the help you need in a language that you can understand.
When users call our Help Desk, rest assured their needs will be understood and addressed promptly. We are able to do this because our Help Desk is staffed in the US by CloudPros engineers that are held to the same standards as our engineers that visit your business site. Contact us for more information.
With remote monitoring you’re always covered, but in case of emergency we can also come onsite.
CloudPros has invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our engineers, our engineers can help your users remotely. We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an engineer to help you onsite.
Remote Support and Emergency Onsite
Even the most stable and patched IT systems can develop problems that need to be addressed. In the event that an unforeseen IT system error occurs, your organization needs immediate support. That’s why CloudPros offers Remote Support and Emergency Onsite Support.
Get onsite help when phone support isn’t enough.
CloudPros’ Remote Support service is available 24/7. Around the clock support allows engineers to take care of any IT system issue as soon as it’s discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call CloudPros and report the issue. At that point, CloudPros will remotely access your organization’s IT systems and initiate Remote Support to address the problem. Contact us for more information.
If IT hardware fails, schedule an onsite visit at your convenience.
Because there is always a possibility that an IT system issue must be addressed onsite, CloudPros offers Emergency Onsite Response support. In the event that CloudPros engineers cannot take care of a problem remotely, our engineers will visit your organization to assess the problems and make system repairs.