Services

Complete, Comprehensive Managed IT Support Services

Your organization needs to ensure that critical IT systems are always available to support core business functions.

nerd-boyUnfortunately, maintaining IT systems with an in-house IT staff can be costly and inefficient. Consider turning over your daily managed IT service needs to CloudPros. We can be your complete IT service management solution supporting all your servers, network appliances and desktops. Your systems are monitored and supported both remotely and locally 24/7 so problems can be fixed before they can present a problem.

serveranddesktopServer and Desktop Management

We proactively update, back up, and manage all your computers and servers remotely. Every aspect of your network is monitored and issues can be spotted and fixed before they can cause any type of problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated Remote Support Centers.

strategyIT Strategy

There are a lot of technologies out there and a lot of ways to make your business run more smoothly and at a lower cost. We can help you build a strategy that puts these technologies to work for you. We provide strategic planning and help with emerging technologies.

helpdeskHelp Desk

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. You can speak to a CloudPros employee here in the US if you have a problem. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues. Have an urgent problem? Call (248) 504-6000 to speak with someone right away.

clientportalClient Portal

At CloudPros we make it easy for you to get in touch with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information, you can do it all via your own online Client Portal. With this intuitive system, working with your dedicated CloudPros team is easier than ever. To experience how it can work for you, contact us and ask for a demo.

emergencysupportOnsite Support and Emergency Response

CloudPros’ Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call CloudPros and report the issue. At that point, CloudPros will remotely access your organization’s IT systems and initiate Remote Support to address the problem.